Policies
We provide Proofs which include images of a product with your artwork placed over the item. We create these proofs within 24 hours of receipt of vector artwork. Our proofs confirm the item, item color, artwork size for production and PMS colors when applicable. We must receive your signed approval before production commences. Once approval is received, any changes to an order may incur additional costs and lead-time.
Artwork: We require the following types of files for product decoration.
Vector Artwork: Adobe Illustrator vector artwork is preferred. Please save vector artwork as an EPS or AI file. Please convert all fonts to paths/outlines or attach required font files.
Vector files are files generated by illustrator and are scalable. Raster files are pixel based and are not easily manipulated after they are created. The common web format (JPEG or .jpg) is a viewing file only and should not be used for the final art, and in most cases it will require an Art Charge to redraw the image into Vector file format. Microsoft Word, Power Point, Excel and Publisher files are not acceptable formats for art files.
Embroidery: If you have an image or logo that is already setup (digitized), we require Tajima DST files. If digitizing services are required please send the artwork in the vector format as previously stated.
Graphic design and file manipulation greater than 15 minutes will incur Art Charges of $85.00 per hour. We will advise customers promptly of any questions or manipulations necessary to deliver the best possible outcomes.
Online orders are processes with four to eight hours and credit card changes will not be applied until we confirm your in hands date, product availability and pricing are absolutely correct. We will contact you once the order has been submitted online to verify all details before proceeding to artwork and production. Payment must be received prior to the start of production for any order.
We note Production timeframes within the details tab of every item. We make every effort to notify you if there is any change after artwork proofs are approved. We do however reserve the right to make slight spec changes to enhance product quality or performance in order to meet your in hands dates in the event we are unable to reach you.
Would you like to have your items delivered to multiple locations or direct to each client? We offer Drop Shipments as a service to our customers. Drop ship addresses must be received at least seven days prior to the scheduled ship date. If there are more than ten addresses we request that you provide us with an excel file. We cannot ship to post office box addresses and a $10.00 fee will be assessed for any package that is redirected. For quotes please contact us at 877.557.1924.
Disclaimers
Logos: Logos shown in this website or within any correspondence including but not limited to emails are for illustrative purposes only, do not imply endorsement and are not for sale except by authorized owner. By submitting your order and providing us your artwork the customer represents that the use or display of artwork will not violate any applicable laws or client restrictions. Customers hereby agree to hold Blink harmless of all claims.
General: We cannot be held liable for delays in delivery or product availability due to customs, shipping or natural disasters.
Due to the nature of each product being specifically customized for each of our client’s, requests for Returns must be submitted in writing within three days of receipt of product. Cancellations and Change Orders will be accepted however any incurred expense will be invoiced in addition to a $100 change/cancellation fee.
We will make every effort to ship exact quantities. Occasionally we will have Under-runs or Over-runs and we reserve the right to overship or undership up to 3% of the quantity ordered.
Force Majeure: No liability hereunder shall result to either party from delay in the performance or nonperformance caused by circumstances beyond the control of the party affected, including but not limited to acts of god, fire, war, government regulation, direction, or request, accident, strikes or labor problems or shortage or inability to material, equipment, or transportation, or by impracticability of performance, except nothing herein contained shall excuse the customer of its liability to pay for products sold, used, levied against or unaccounted for after said products are in its possession.